Frequently asked questions
How does Loam figure out if trails are rideable?
Loam combines recent precipitation and current weather with local soil, terrain, tree cover, and drying behavior. The result is a rideability estimate: Prime means rideable now, Caution means use judgment, Stay Off means there is an active damage risk, and Frozen means snow-covered or frozen ground.
Why doesn't my local trail system appear?
We currently cover more than 1,000 trail networks across the US, but we're always expanding. Use the Request feature in the app (Explore tab → "Request a network") to let us know what's missing. We review requests and add missing areas regularly.
The conditions seem wrong: trails were dry but Loam said Stay Off.
Conditions are modeled estimates, so hyperlocal rainfall, trail work, closures, and surface differences can still vary from what Loam sees. Tree cover, terrain, soil, and drainage are included, but no model replaces checking the trail and official closure notices. Use the feedback controls in the app to report what you found.
How do alerts work?
Go to a trail network's detail screen and tap the bell icon. Loam will send you a push notification when conditions at that network change to Prime. You can manage your watched networks in the Alerts tab. Uninstalling the app cancels all alerts.
What does Loam Pro include?
Loam Pro lets you watch unlimited networks and adds condition flip alerts, a window-closing rain alert, and a Saturday morning digest. It's available as a monthly or annual subscription, managed through your Apple ID. You can cancel anytime from Settings → Apple ID → Subscriptions.
How do I cancel my Pro subscription?
Open the iOS Settings app → tap your name → Subscriptions → Loam → Cancel Subscription. Alternatively: App Store → your profile icon → Subscriptions. Your access continues until the end of the billing period.
What data does Loam collect?
Precise location used to find nearby trails stays on your device. If you enable alerts, Loam stores a push token and watched networks. The app also uses pseudonymous product analytics (including Explore search text), diagnostics, and subscription status. No account is required, and this data is not used for advertising or cross-app tracking. See our full Privacy Policy.
Still need help?
Send us an email and we'll get back to you, usually within a day or two.
[email protected]